Refund and Returns Policy

key notes

  • Once courses have been started, there is strictly no refund.
  • Once you have left the shop, there is no refund.
  • 14-Day Return Policy for Online Products other than courses.
  • Items to be returned unopened in their original packaging.
  • Cost of postage to be handled by the customer.
  • All courses unless otherwise stated will last 6 months only.
  • Strictly over 18.

Online Returns policy

Our returns policy is simple! You have 14 days from the date of receiving your item to start a return. We accept returns for all delivery orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact.

If you receive a damaged, faulty or incorrect item, please contact our customer service team at [email protected] who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.

Delivery

ORDERS OVER £50.00 Qualify for free delivery.

DPD Drop off services (shop to shop) £3.95. Recipient collects from their nearest shop, please allow 2–3 days for delivery.

DPD Door to door £7.50. Delivery to the United Kingdom within 1 working day. Weekends & bank holidays there may be a slight delay of a day.